Sumissura

I placed an order on May 16th, 2022 and could not open a support ticket through the normal means because the ability to do so was removed 30 days after the order was placed even though the order took significantly longer than 30 days to be delivered to me (see image below). This is clearly a means to silence consumers and provide no avenue for recourse despite what anyone's circumstances may be. The $170 skirt immediately did not fit me. However, I figured I would go to a local tailor and leave Sumissura out of the process, since already they recommend that and it was going to cost me additional money anyways. Due to the significant delay of the skirt's arrival it came at a time that I was then then traveling for a couple of months. I wish I could provide a screenshot or proof of this! In any case, because I was traveling it took me awhile to be able to follow-up with a local tailor. Today though, I just got back from a local tailor and the tailor said the skirt was so significantly not the correct size that he could not alter it at all to be the correct size. The tailor actually laughed at how poorly it was made, exclaiming "it's a complete circle!" Notice how the skirt falls so low it is essentially to my ankles even though this was supposed to be a high-waisted skirt!